Shipping policy
Welcome to Polly Lulu.
Thank you for choosing Polly Lulu. We are committed to providing a reliable and enjoyable shopping experience from the moment you place your order until it arrives at your doorstep. Please review our Shipping Policy below.
Order Processing
After your order has been successfully placed and payment has been confirmed, our fulfillment team will begin preparing your items for shipment.
Processing Time
- 1–3 Business Days
- Orders are processed Monday through Friday, excluding weekends and public holidays.
- Orders placed outside business hours will be processed on the next available business day.
- During holidays, promotional campaigns, or peak shopping periods, processing times may be slightly extended.
Every order is carefully inspected before dispatch to ensure product quality and order accuracy.
Shipping Methods & Rates
| Shipping Method | Order Amount | Shipping Fee |
|---|---|---|
| Standard Shipping | $0.00 – $49.99 | $12.00 |
| Free Standard Shipping | $50.00+ | FREE |
| Expedited Shipping | $0.00 – $99.99 | $18.00 |
| Free Expedited Shipping | $100.00+ | FREE |
Shipping fees are automatically calculated during checkout.
Order Tracking
Once your package has been shipped, you will receive a confirmation email containing your tracking information.
Tracking updates usually become available within 24–48 hours after the carrier scans your package.
You may also track your shipment at:
If you have any questions regarding your shipment, please feel free to contact our Customer Support Team.
Shipping Information
To help ensure successful delivery, please note:
- Please verify your shipping address before completing your order.
- Shipping addresses cannot be changed after an order has entered processing.
- Orders containing multiple products may be shipped separately depending on inventory availability.
- Shipping carriers are selected according to destination and logistics availability.
- We currently do not deliver to APO, FPO, or DPO military addresses.
Shipping Delays
Although we work hard to process every order promptly, delays may occasionally occur due to circumstances beyond our control, including:
- Severe weather conditions
- Customs inspections
- Transportation disruptions
- Public holidays
- High shipping volumes
- Incorrect or incomplete shipping information
- Unexpected carrier delays
We sincerely appreciate your patience and understanding.
Lost or Damaged Packages
If your package is delayed, lost, or arrives damaged, please contact us as soon as possible.
To assist with our investigation, please provide:
- Order Number
- Photos of the shipping package
- Photos of the shipping label
- Photos of the damaged item (if applicable)
Our support team will work closely with the shipping carrier to resolve the issue promptly.
Customs & Import Charges
International orders may be subject to customs duties, VAT, taxes, or import fees imposed by the destination country.
These charges are determined by local customs authorities and remain the responsibility of the customer.
Business Address
The address below is provided for business correspondence only and is not our return warehouse.
Please contact Customer Support before returning any merchandise to receive the correct return instructions.
Contact Us
Polly Lulu
Business Address
25761 Whitman Rd
Menifee, CA 92586
United States
Business Correspondence Only – Not a Return Address
If you have any questions regarding shipping or delivery, please contact contact@pollylulu.com. Our Customer Support Team will respond within 24–48 business hours.
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