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Thank you for choosing Polly Lulu.
At Polly Lulu, we're dedicated to providing exceptional customer service and making every shopping experience simple, enjoyable, and worry-free. Whether you have a question before placing an order or need assistance after your purchase, our Customer Care Team is always here to help.
Customer Support Email
We strive to respond to all emails within 24–48 business hours (Monday–Friday).
To help us assist you more efficiently, please include your Order Number if your inquiry is related to an existing purchase.
Our team is happy to assist you with:
No matter your question, we're committed to providing a fast and helpful solution.
Polly Lulu
25761 Whitman Rd
Menifee, CA 92586
United States
Business Correspondence Only
Please note that this address is not our return warehouse.
If you need to return an item, please contact our Customer Support Team first. We'll provide the appropriate return instructions and the correct return address after your request has been approved.
Monday – Friday
9:00 AM – 6:00 PM (EST)
Saturday – Sunday
Closed
Emails received outside of business hours will be answered on the next available business day.
For faster assistance, please include the following information:
If your inquiry involves a damaged, defective, or incorrect item, please attach clear photos of the product, packaging, and shipping label so we can resolve the issue as quickly as possible.
Thank you for shopping with Polly Lulu.
We truly appreciate your trust and support. Our mission is to provide stylish fashion, reliable service, and a seamless shopping experience for every customer. If you need assistance at any time, we're only an email away.
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